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info@onepulses.com

FAQ

What are the shipping times for your products?

We take 2-4 days to process your order and then around 10 days to deliver it to you.

Do you ship all over the world?

Yes, absolutely. We ship worldwide.

Where do we ship your product from?

Our offices are located in Geneva, Switzerland. Our international warehouses are located in China and in the United States

Do you provide tracking information for the product?

Yes, you will receive automatically this information by email. If not, please wait 2 days after your order and ask us via email at info@onepulses.com if you havent received it.

Missing some items from my order, what's going on?

Some of our products are shipped separately according to your order. For example, if it contains items from two different warehouses, there will be two deliveries. The rest of the order will certainly arrive shortly.

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us an image of the damaged item in question by email at info@onepulses.com and we will send you a replacement item as soon as possible.

Where are you located?

We are located in Geneva, Switzerland.

I still have not received my order. What takes so much time?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can always track your order and see where it is at any time. If you still feel that you need help in tracking your package or have questions about it, please contact us by email at info@onepulses.com

Do you have a refund policy?

We do our best to solve any problems that our customers might encounter with their articles online. If you still wish to receive a refund on your order, we can of course complete the payment, in case the appeal is made within 30 days from the date of the order and the product(s) concerned are not on a sale price. For more information, please read our refund policy.

Custom & taxes

We kindly remind our clients that onepulses.com cannot be held responsible or accountable for any taxes, duties, tariffs, quarantine fees, or package warehousing fees assessed by your local customs office. These charges are separate from your shipping charge and will be billed to you from them directly. onepulses.com is not involved in any kind of custom clearance procedures nor its costs.

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